Welcome to Our New Online & Mobile Banking Experience
We’re excited to introduce our new online banking platform! With enhanced security and a more intuitive design, managing your finances online and on mobile will be easier than ever. Prepare for the transition by learning how to log in for the first time and exploring helpful tutorials and guides for navigating the new experience.
*Important Online Banking Update
New online banking is now live! Please be prepared to update your password for your first login.
Download the new mobile app on iOS or Android.
What to Expect on Your First Login
Enter your username and password– When you log in, we will validate your username. After this, you’ll be prompted to reset your password using our new Credential Assurance Technology (CAT).
Receive a security code– For added security, a multi-factor authentication (MFA) code will be sent to your primary email and phone number on file via SMS.
Enter your security code– Input the code you received from your email or SMS to verify your identity.
Complete your login– Once your code is successfully entered, you’ll see a confirmation message and be able to log in to the new platform.
This new process ensures your account stays secure while making your transition to the new online banking experience smooth and simple.
If you need assistance during your first login, our local team is ready to help either by phone or in person at a branch near you.
Video Tutorial for Your First Login:
A New & Improved Experience Including:
Updated Features
- View balances instantly on your customizable dashboard
- View pending deposits
- Open New Accounts: You can open additional accounts or start a loan application from the user dashboard
- Create recurring member-to-member transfers
New Look
- Redesigned and user-friendly dashboard with intuitive navigation
- Dark Mode: You can choose this mode to reduce eye strain or to use at night time
- Font Options: Enhance your experience and provide ADA options
Added Security
- Card Control: Turn your card on or off from your mobile device
- Alerts: Get notified for unusual activity
- Multi-Factor Authentication: Secure login with authentication through text or email
- 24/7 Member Help: We’re here for you! Call our support center or contact your local branch
How to Connect Plaid:
Link your external accounts to NCFCU and manage your finances all in one place with Plaid.
- Navigate to you Accounts dashboard. Click Link Accounts on the bottom right.
- Enter your phone number to get a security token.
- Choose your institution and log in to link your account.
Online Banking Frequently Asked Questions – FAQs
How do I register for online banking?
How do I update my information in online banking?
How do I change my accessibility settings?
Does it matter what browser I use to log into online banking?
Will my member-to-member, account-to-account and scheduled transfers be imported into the new platform?
Why do I need to update my contact information?
Do I have to re-register?
Where can I find resources to help me navigate the new online banking features?
How do I lock or unlock my debit card?
How do I schedule a transfer?
How do I make a credit card payment?
How do I connect Quickbooks to online banking?
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